ITSM Case Study

This client has created a world class transport and utility infrastructure portfolio that has a pan-India presence. Over the years, It has positioned itself to be the market leader in its transport logistics and energy utility portfolio businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards.


  • Multiple It Service Management Systems: Multiple legacy IT Service Management systems across multiple suppliers with manual processes involved
  • Discreet systems for different functions: Different systems - all functions like HR, IT, Finance etc. using different platforms or relying on mails/excels making the entire processed disintegrated and transactions manual
  • No visibility of performance: Low visibility of performance of different support vendors
  • Dispersed And Inaccurate Asset Inventory: Multiple tools for end-user and infrastructure asset inventory with low centralized view and visibility - totally isolated from event management

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