Do you have key business data at your fingertips? Can you quickly identify service management trends, assess inventories, workload, SLA’s, Operational reports, User reports, CIO Reports & Dashboards, Telephone billing reports? Or are these and other key performance indicators buried in spreadsheets and disconnected systems?

IT service management is increasingly turning to accurate data over out dated opinions, and this relies on delivering critical information quickly and accurately—often “on the fly.” We put business intelligence at your fingertips.

  • Get a real time view into IT Service Management and customer service performance
  • Create more accurate assessments of workload and where time is being spent based on fact, not opinion
  • Measure, manage and improve customer satisfaction
  • Monitor trends and other metrics that enable proactive decision making
  • Eliminate multiple versions of the truth with a single centralized repository
  • Empower everyone with easy access to key service management measures

Business Reporting Solutions & Services

Our experience over the years comes in handy while providing you with the “best in class” SAP BI Professional Services for improving the position of your organization in the market. The in-depth analysis conducted by our experts will also save your organization from the burden of reworking on the same thing time and again, thereby saving both your valuable time and money. IZT has specialized expertise in
- Building reports for Carriage Charges paid to ILDOs & NLDOs, and Transit calls Traffic reports.

ServiceNow Reports

ServiceNow, as a platform, provides an incredible opportunity for visibility and transparency. With ServiceNow as a single system of record, IT organizations are collecting more data than ever before on the quality and delivery of their services, and the effectiveness of their organization, into a consolidated data source. We can help you in providing the effective and business critical reports. - CIO Dashboards & Reports

BMC Reports

The BMC Analytics for Business Service Management (BMC Analytics for BSM) application provides out-of-the-box interactive reporting and analysis that enables technical and non-technical users to quickly examine data for trends. It also provides details on how IT is supporting business services and goals. It runs on industry-leading SAP BusinessObjects technology.

Crystal Reports

Crystal Reports is a powerful, industry standard reporting tool that has strong analysis capabilities and cross platform enterprise deployment options. Crystal Reports software supports development of sophisticated custom reports, using data from your existing IT Service Management and/or from other data sources simultaneously.

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