ITSM Case Study

This client has created India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across Australia, New Zealand, India and the UK.


As a young company, they depend on emails for issue resolution. Due to a dynamic and inorganic growth, there was an inherent need for a system of records and action to ensure IT availability to support their expanding business.

  • Less visibility into the number of incidents occurring
  • Unhappy users of old legacy systems
  • Integrating Single Organizational IT Support to world’s largest ride-hailing company and its Subsidiaries

Download Case Study