Why CIO should use a service catalogue to minimize the shadow IT?
Shadow IT can be a boon when used under controlled circumstances; however, it can be disastrous if it’s left unmonitored and ungoverned. The worst nightmare of letting Shadow IT infest your organization is the risk of misplacing confidential data. In the age where knowledge is cardinal, and information a pulse on the internet, it’s not difficult for hackers to escape with valuable information and use it against your company.
BYOD making employees more productive but what about the risk?
But Employees don’t understand the risks they’re taking when using external cloud services. And the IT department is rendered helpless with employees using tablets, cell phones, laptops, and working from home, as they cannot monitor such a wide array of operating systems. From a recent survey it has been observed that there is an increase in the dependability on external cloud services for transactions. And it has also come to light that a majority of these services are initiated without the IT department’s knowledge. You may wonder, how this affects the organization? The IT department makes a considerable investment in providing you the same solutions in-house, which when underutilized, results in a waste of resources. Another pitfall of opting for external services is that if and when you need technical support on the services used, you cannot depend on your in-house IT team, and the external customer support may blame your IT-environment as the root of the inconsistency, giving rise to the blame game and wasting more time.
Time has come to make transform from “IT-centric” to “service-centric”
There is a reason why every organization has an IT department, and to not utilize their intellect in their field of expertise is sheer folly. Yes, at times going through the IT department is time consuming, but the risk of going around them is highly catastrophic. The IT team surely has a better understanding of the encryption systems and fine-tuned algorithms used by external cloud services. So their advice is imperative on the subject matter and should be adhered to for the greater well-being of the company.
As of now Shadow IT has spread throughout your organization like wild fire, and an emphasis on the ‘service catalogue’ can help you reduce this disarray. To put an immediate stop to Shadow IT would do more harm than good, as a major ratio of the organization does not understand the risks. Awareness of these risks will help them choose differently in the future. The catalog describes all “live” IT services, meaning those available for deployment.
End-users will choose the services they need from what is available
The IT department does not advocate a ban on all the external cloud services, however, keeping the IT team in the loop, and taking their expert opinion in choosing the most efficient service is what will benefit the organization as a whole. The IT department can create guidelines and best practices for the secure implementation of external services that are genuinely useful and risk-free. Taking a step to understand what led their employees to opt for external services in the first place would also be helpful. Providing the same or better services as compared to the external cloud services will definitely get your employees back to using the company’s internal services and enable secure transactions once again.
Services will be conducted in a uniform, managed manner.
Service catalog helps you map expectations against capabilities, as well as streamline how services can be deployed. If developed wisely, the service catalog will avoid prospects of either over-delivering or under-providing. This change will enable the IT department and the CIOs to have better organizational control over the processes executed under them. This will also help in the unification of all the processes, and ensure that the entire organization works as a single unit.