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The objective of IT Operations Management is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications

We specialize in service management solutions from ServiceNow. Through our real-world knowledge and continuing development and service programs, we offer top-quality services including sales, development and implementation, training and support, or even process and organizational consulting throughout the entire customer lifecycle.

Discovery:

The ServiceNow Discovery application gets the computers and other devices connected to an enterprise's network and explore the device's configuration, provisioning, and current status and updates the CMDB accordingly. On computer systems, Discovery also identifies the software which is running and any TCP connections between computer systems. Discovery creates all the relationships between computer systems.

Orchestration:

Orchestration does automate simple or complex multi-system tasks on remote servers that are normally completed manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. It combines the graphical workflow with the MID Server to run Orchestration-specific workflow activities in the ServiceNow platform.

ServiceNow Orchestration enables an IT organization to automate complex tasks on remote computers quickly and reliably, with best practices every time. Orchestration workflows employ the skills and knowledge of an entire organization, while requiring less skill and labour to execute.

ServiceWatch:

"ServiceNow Service Watch has an innovative, “top-down” approach to discovering and mapping the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments."

Typically Business Service to CI relationships are maintained manually as they are not discovered. The issue with these manual relationships is that as you soon as you are finished creating them, they quickly become out-of-date.

ServiceNow Service Watch uses a top down approach to discovery. By using this approach, you can specify a Business Service entry point and find all the CI and relationships underneath.

Service Mapping:

A service mapping is a graphical display of a service that illustrates the various components upon which successful delivery of that service relies. These components generally include hardware, software, and configurable setting or roles. We choose the right service mapping approach to support the business because it is tricky. The wrong way hurts your wallet and the right way saves you a lot of time and money.

  • Always pick the right solution depending on the scale of your business services.
  • We should know the difference between application dependency mapping (ADM) and application performance management (APM).
  • top down service mapping approach can significantly reduce mapping time and issue resolution.

Event Management:

To ensure business continuity and minimize the impact of service outages, the event management comes into the picture. We always able to monitor the health of business services in real time and respond appropriately.

ServiceNow Event Management includes automated actionable alerts from events captured by third party monitoring tools. A configurable dashboard provides a consolidated view of all service impacting events, including a list of current active alerts, impacted services, and associated incidents.

Cloud Management:

Deliver Self-Service Cloud Management.

Provide business user with the ability to self-provision and self-manage pre-defined configuration thought the ServiceNow service catalogue.

This automates the fulfilment of cloud infrastructure request while minimizing the time IT spends managing the infrastructure.

Manage approvals and change management activities for cloud infrastructure using the same process, workflow and change policy enrolment used for all other infrastructure.

This can be integrated with Amazon, VMware, Azure and etc.

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