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Organisations struggling with dwindling budgets, IT departments are increasingly turning to enterprise service management solutions to:

  • Gain real-time and contextual visibility into IT services
  • Deliver increased IT functionality
  • Operate more efficiently and effectively
  • Monitor and manage municipal services, power grids and energy consumption
  • Become more proactive and take corrective action before incidents occur
  • Better align IT with organizational goals
 

IT Service Management (ITSM) is as much a concept as it is a practice. With many more organizations moving IT support functions onto an ITIL framework, there are clear processes and procedures in place to support user requests and to better manage issues.

In the event of a true disaster and the total loss of IT services, the concept of ITSM will often be considered as low priority, but it is at this time that a well-crafted ITSM strategy comes into its own, and helps bridge the gap between the loss of service and the eventual full recovery of business as usual.

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We help organizations “RUNNING ON IT” in identifying the right approach for ITIL implementation and using it for continuous improvement in IT services for sustainable business growth. These services facilitate customers in delivering quality IT services by managing 'information', the key strategic resource for an organization. We leverage the experience, expertise and knowledge gained through successful implementation of ITIL v2, ITIL v3 industry recognized best practices for its customers, internally and externally.

 

Our Services' provides an extra edge through Improved service quality, cost advantage, and proactive IT management for delivering value-based IT services. The customizable service offering consists of:

Deploying IT service management solutions (ITSM) for service desk, service catalogue and IT asset management technologies that keep up with the growing demand to improve the performance and availability of IT resources. With service management services, we can help you in:

  • Greater alignment of IT services, processes and goals with business requirements, expectations and goals
  • Reduction in overall management and support costs leading to a reduced TCO
  • Improved service availability and performance, leading to increased business revenue
  • Improved service levels and quality of service
  • Accelerate time-to-value
  • Mitigate implementation risk

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