Are you planning to use ITSM tools or have found out about ITSM in a new product screening and want to assess the system’s eligibility for your requirements. Or is your ITSM evaluation completed and you want to make use of consulting services to efficiently lead your project towards success.

We offer extensive practical expertise in IT process consulting, software engineering, development, and ITIL compliant IT operations and support. Security and quality management for your project complement our service portfolio.

Our approach consists of:

  • Identification of your requirements and assistance with product evaluation
  • guidance on design and implementation of ITSM process and organizational structures
  • ITIL assessments
  • ITIL trainings and coaching
  • ITIL implementation
  • Compilation of IT service catalogs
  • CMDB design
  • Installation & configuration of ITSM tools including integration with your existing system environment
  • Review & optimization of existing ITSM installations
  • Process and data migration from predecessor systems
  • Release updates
  • Specification of business and IT requirements and features, which exceed the given functional range of ITSM

Design and realization of project complimentary administrator and service agent trainings advisory services regarding managed operations and application support

We are happy to answer your queries

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